Network Operations and Enterprise Support Services
The Office of Network Operations and Enterprise Support Services delivers direct service and support to our schools, support offices and other locations. Services include providing continuous operation of the network infrastructure for Gwinnett County Public Schools, designing, building, and implementing IT architectural solutions, and providing support services to students, teachers, and support staff.
Executive Director of Network Operations and Enterprise Support Services
Executive Assistant
(678) 301-6440
The Department of Enterprise Infrastructure & Network Services designs and maintains the complex GCPS network which constitutes the foundational highway for IP-based data, voice and video to traverse thousands of miles of copper and fiber optic cabling. Instructional content, business services, and information storage are delivered to more than 200,000 students and teachers from multiple data centers and highly available Internet infrastructure.
The Department of Enterprise Support Services is responsible for application, desktop, and network customer support, TST (Technology Support Technicians) support, training and services, change management, and notifications of technology and innovation network updates and planned maintenance. The department of Enterprise Support Services also provides all desktop and laptop computer related management and support to local schools and central offices and offers a call center for district personnel to contact if they have technology issues. The department also provides repair services for out of warranty hardware malfunction and damage, as well as a courier service that helps expedite getting technology back into the hands of our teachers and local schools if repair is required.