Having problems with your child's school technology during Digital Learning? Try using one of the guides below. 

1. CHROMEBOOKS
   1. BLES Chromebooks
      1. Click here for directions on students logging into chromebooks
      2. If the chromebook is asking for a student email address, then one of the following three things is happening:
         1. The chromebook was not connected to the wifi at the time.
         2. The person attempting to log into the chromebook was clicking the "Sign in with a different account" link that is on the first opening page of the chromebook. If they do that, it will prompt for email. Instead they SHOULD be clicking the blue button in the bottom right and from there it will go to the portal.
         3. Because the whole GCPS Portal system was either slow or down, it was redirecting them to a Google log in rather than the GCPS eClass log in. In this case there is nothing you can do but wait for the GCPS site to come back online.
      3. Click here if the directions above do not work for your student
      4. Click here for directions to installing Zoom on chromebooks for video meetings
         1. Please note that virtual backgrounds do not work on Chromebooks in Zoom
   2. Personal Chromebooks
      1. Click here for personal chromebook troubleshooting issues

If you are still unable to resolve the issue, please let us know by completing this form. Someone from the technology department will be in touch with you to troubleshoot.

1. NEW STUDENT TO GWINNETT?
   1. Click here to learn how to log in and navigate eClass
      1. Click here to watch a video about logging into eClass (coming soon)

• Click here to view the school supply lists for digital learning

• Click here to view the school supply lists for in-person school learning.

• Need to borrow a chromebook or internet hotspot for your student? Please note that there is a waiting list for chromebooks. We will reach out to you through email when we have one for you to pick up for your student. In the meantime, your student can use another home computer, a tablet, or a cell phone. Please do not complete the form if you have already contacted the school about needing to borrow a chromebook. The form is only for brand new requests. Click here to add your student to the chromebook waitlist.